Reyna Parker

Visual Designer

Hi, I'm Reyna Parker.

My dream is to create equitable designs to promote accessibility.

UX Designer & Client Service Expert | Driving Innovative Solutions & Strategic Account Management.

My WorkMy Work

About memy stats

Information About me

As a seasoned professional with a background spanning diverse industries including healthcare, finance, and technology, I bring a wealth of experience in leadership, client service, and strategic problem-solving.

I am driven by a relentless pursuit of excellence and a genuine desire to make a positive impact. I am excited about the opportunity to leverage my skills and experiences to drive innovation, foster collaboration, and contribute to the success of a dynamic organization. Let's connect and explore opportunities to collaborate!

Skills

CMS (Mailchimp), Salesforce, Asana, Jira/Confluence, iMovie, Microsoft 365 (SharePoint, OneDrive, Outlook, Teams), Digital Whiteboards (Miro, Mural, Canva), Excel (Pivot Tables, VlookUp), SQL, Tableau, PowerBI, Figma, Adobe Creative Suite, Workday, Scrum/Agile, Wireframing, Prototyping

Affiliations

Asians Are Strong, Africa Alliance, Asian Student Association, Black Student Union, Women of Color Coalition, Smart Women’s Securities of Research

Languages

Fluency in: English and Chinese (Mandarin)

Awards & Publications

Awarded a total of ~$10K in fellowship grants to engage in rigorous research, earned two scientific fellowships top research universities: University of San Francisco, California (UCSF) and Bowdoin College (select awards listed below). National Science Foundation: National award granted to high achieving students conducting research projects Bowdoin Summer Fellowship Grant: Funding to support independent, faculty-mentored research in all disciplines over the summer
Publications: Skin Decontamination: A Comprehensive Guide to Clinical Research, “Two Modes of Transvection."

My Timeline

September 2022 - Present

Koi - Principal UX Designer

Leveraged user experience (UX) design skills to analyze customer needs and pain points, translating them into actionable insights for business strategy and product development

Applied UX design principles to analyze user interactions and engagement metrics on Koi, synthesizing data to inform strategic decisions

Spearheaded the integration of intuitive user interface (UI) enhancements on Koi, optimizing user flows and visual elements to improve overall user experience and drive higher user satisfaction ratings, as evidenced by a 20% increase in positive user feedback within the first quarter of implementation

April 2023 - November 2023

DirectBooks - Client Service Analyst/Primary West Coast Manager

Primary account manager for Morgan Stanley and Wells Fargo onboarded senior investment executives and created reports for client tracking and corporate bond platform releases

Boosted platform engagement by 30% through strategic implementation of certification testing procedures and development of compelling presentations, resulting in enhanced user interaction and satisfaction

Effectively lead and inspired cross-functional teams and stakeholders, driving synergy and collaboration to achieve efficient project delivery within budgetary constraints

May 2022 - April 2023

TeenHealth Inc. - Creative Director

Elevated website effectiveness through expert consultation and strategic planning, harnessing insights from diverse user interviews to drive a transformative redesign that optimized user experience and bolstered conversion rates

Revolutionized website functionality, igniting a 25% surge in user engagement while streamlining project timelines for optimal efficiency gains, resulting in a measurable increase in site traffic and user satisfaction

Led change management initiatives for design implementation projects, facilitating smooth transition for a team of employees

July 2020 - May 2022

Synergy Dermatology - Medical Assistant /Billing Manager

Bridged critical communication channels as the primary liaison for all major surgeries, biopsies, and cosmetic procedures, ensuring seamless coordination between medical teams, patients, and stakeholders to uphold exemplary standards of care and operational excellence in a corporate healthcare setting

Orchestrated seamless patient-provider communication and scheduling logistics, offering invaluable translation support, while spearheading efficient medical billing processes to uphold regulatory compliance standards within a dynamic corporate healthcare environment

Contact MeContact

Feel free to contact me with any questions.