Hi, I'm Reyna Parker.
My dream is to create equitable designs to promote accessibility.
UX Designer & Client Service Expert | Driving Innovative Solutions & Strategic Account Management.
As a seasoned professional with a background spanning diverse industries including healthcare,
finance, and technology, I bring a wealth of experience in leadership, client service, and
strategic problem-solving.
I am driven by a relentless pursuit of excellence and a genuine desire to make a positive
impact. I am excited about the opportunity to leverage my skills and experiences to drive
innovation, foster collaboration, and contribute to the success of a dynamic organization. Let's
connect and explore opportunities to collaborate!
Skills
CMS (Mailchimp), Salesforce, Asana, Jira/Confluence, iMovie, Microsoft
365 (SharePoint, OneDrive, Outlook, Teams), Digital Whiteboards (Miro, Mural, Canva),
Excel (Pivot Tables, VlookUp), SQL, Tableau, PowerBI, Figma, Adobe Creative Suite,
Workday, Scrum/Agile, Wireframing, Prototyping
Affiliations
Asians Are Strong, Africa Alliance, Asian Student Association, Black
Student Union, Women of Color Coalition, Smart Women’s Securities of Research
Languages
Fluency in: English and Chinese (Mandarin)
Awards & Publications
Awarded a total of ~$10K in fellowship grants to engage in rigorous
research, earned two scientific fellowships top research universities: University of San
Francisco, California (UCSF) and Bowdoin College (select awards listed below).
National Science Foundation: National award granted to high achieving students
conducting research projects
Bowdoin Summer Fellowship Grant: Funding to support independent, faculty-mentored
research in all disciplines over the summer
Publications: Skin Decontamination: A Comprehensive Guide to Clinical Research,
“Two Modes of Transvection."
September 2022 - Present
Leveraged user experience (UX) design skills to analyze customer needs and pain points,
translating them into actionable insights for business strategy and product development
Applied UX design principles to analyze user interactions and engagement metrics on Koi,
synthesizing data to inform strategic decisions
Spearheaded the integration of intuitive user interface (UI) enhancements on Koi,
optimizing user flows and visual elements to improve overall user experience and drive higher
user satisfaction ratings, as evidenced by a 20% increase in positive user feedback within the
first quarter of implementation
April 2023 - November 2023
Primary account manager for Morgan Stanley and Wells Fargo onboarded senior investment
executives and created reports for client tracking and corporate bond platform releases
Boosted platform engagement by 30% through strategic implementation of certification
testing procedures and development of compelling presentations, resulting in enhanced user
interaction and satisfaction
Effectively lead and inspired cross-functional teams and stakeholders, driving synergy
and collaboration to achieve efficient project delivery within budgetary constraints
May 2022 - April 2023
Elevated website effectiveness through expert consultation and strategic planning, harnessing
insights from diverse user interviews to drive a transformative redesign that optimized user
experience and bolstered conversion rates
Revolutionized website functionality, igniting a 25% surge in user engagement while
streamlining project timelines for optimal efficiency gains, resulting in a measurable increase
in site traffic and user satisfaction
Led change management initiatives for design implementation projects, facilitating smooth
transition for a team of employees
July 2020 - May 2022
Bridged critical communication channels as the primary liaison for all major surgeries,
biopsies, and cosmetic procedures, ensuring seamless coordination between medical teams,
patients, and stakeholders to uphold exemplary standards of care and operational excellence in a
corporate healthcare setting
Orchestrated seamless patient-provider communication and scheduling logistics, offering
invaluable translation support, while spearheading efficient medical billing processes to uphold
regulatory compliance standards within a dynamic corporate healthcare environment
